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Canara HSBC Life Insurance - Grievance Redressal System
Grievance Redressal System
 
We, at Canara HSBC Oriental Bank of Commerce Life strive to ensure that our customers get only the very best of service from us. We understand the customer's grievance and try to resolve the same by ascertaining all the facts and documents available to provide a fair resolution on the complaint.
 
1.In case you wish to register a complaint with us, you may visit our website, approach our Resolution Centre, Grievance Officers at Hub locations, or you may write to us at the following address:
 
Complaints Redressal Unit
Canara HSBC Oriental Bank of Commerce Life Insurance Co. Ltd. . (IRDA Regn. No. 136)
2nd Floor, Orchid Business Park,
Sector - 48, Sohna Road,
Gurgaon 122018, Haryana, India.
Toll Free: 1800-103-0003 / 1800-180-0003 (BSNL/MTNL)
Email ID: cru@canarahsbclife.in
We shall respond to you within 15 days from the date of our receiving your complaint. Kindly note that in case we do not receive revert from you within eight weeks from the date of your receipt of our response we will treat your complaint as closed.
 
2. In case you are not satisfied with the decision of the above office, or have not received any response within 15 days, you may contact the following official for resolution:
The Grievance Redressal Officer
Canara HSBC Oriental Bank of Commerce Life Insurance Co. Ltd. (IRDA Regn. No. 136)
2nd Floor, Orchid Business Park (Near Subhash Chowk),
Sector - 48, Sohna Road,
Gurgaon 122018, Haryana, India.
Toll Free: 1800-103-0003 / 1800-180-0003 (BSNL/MTNL)
Email ID: gro@canarahsbclife.in
 
3. In case you are not satisfied with the decision/resolution of the Company, you may approach the Insurance Ombudsman of your State for redressal of your grievance. Details related to Insurance Ombudsman have been provided in the policy pack
You may approach the Insurance Ombudsman if your grievance pertains to:
  • Insurance claims that has been rejected or dispute of a claim on legal construction of the policy.
  • Delay in settlement of claim
  • Dispute with regard to premium
  • Non receipt of your insurance document
The complaint should be made in writing duly signed by the complainant or by his legal heirs with full details of the complaint and the contact information of complainant.
As per provision 13(3)of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made
  • only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer
  • within a period of one year from the date of rejection by the insurer
  • if it is not simultaneously under any litigation.
 
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IRDAI Registration no: 136. www.irdaindia.org